Privacy policy

This Privacy Policy describes how waifed collects, uses, and shares your personal information when you visit waifed.xyz, use our services, make a purchase, or otherwise interact with us regarding the Site. For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we process under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any additional steps as required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and use the information as outlined below. The types of information we collect and how we use them vary depending on your interaction with us.

In addition to the specific uses listed below, we may use the information collected about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The type of personal information we collect about you depends on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly

The information you provide to us through the Services may include:

  • Contact Information – Including your name, address, phone number, and email address.
  • Order Information – Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information – Including your username, password, security questions, and other account security details.
  • Customer Support Information – Including details you provide in communications with us, such as when you send messages through the Services.

For certain features of the Services, you may need to provide us with specific information about yourself. You can choose not to provide this information, but it may prevent you from using certain features or accessing parts of the Services.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our Site and your account, such as device information, browser information, network connection data, IP address, and other interactions with the Services.

Information from Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies Supporting Our Site and Services, such as Shopify.
  • Payment Processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill orders, and provide the requested products or services.

When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties may automatically collect certain information using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.

All information we obtain from third parties is handled per this Privacy Policy. See the section below, Third-Party Websites and Links.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Fulfill orders, process payments, manage your account, arrange shipping, and facilitate returns or exchanges.
  • Marketing and Advertising: Send promotional messages, tailor advertisements, and show you product or service ads.
  • Security and Fraud Prevention: Detect and address fraudulent or malicious activities.
  • Improve Services: Enhance your experience and respond to support inquiries.

Cookies

We use cookies to operate and improve our Site. For details on cookies used in connection with our Shopify-based store, see Shopify's cookie policy at https://www.shopify.com/legal/cookies.

Sharing Your Personal Information

We may share your personal information with:

  • Service Providers: For IT management, payment processing, customer support, and other operational needs.
  • Business and Marketing Partners: To deliver services or advertise products.
  • Affiliates and Business Units: For business operations and transactions.

Data Retention and Security

We retain your data as long as needed for account management, legal compliance, or service improvement. While we take reasonable measures to protect your data, no security is perfect.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing and correcting your data.
  • Requesting deletion.
  • Objecting to data processing.
  • Managing communication preferences.

Complaints

For complaints, contact us using the details below. If unsatisfied, you may escalate to local authorities.

Contact Us

For questions or to exercise your rights, please use our contact form or mail us at info@waifed.xyz.